Cable, wireless firms rankle consumers - washingtonpost.com Highlights - MSNBC.com

Cable, wireless firms rankle consumers - washingtonpost.com Highlights - MSNBC.com:

"Cable and wireless operators in particular ranked the lowest in a customer-satisfaction survey during the first quarter of this year -- even lower than the much-maligned airline industry, according to the American Consumer Satisfaction Index. Local and long-distance service providers ranked slightly higher -- 70 points on a scale of 100, compared with 63 for wireless carriers and 61 for cable and satellite companies -- although the satisfaction rate had declined 10 points in the last decade, according to the survey, which is an independent measurement jointly taken by the University of Michigan and the American Society for Quality."